Shipping & Delivery

We offer delivery to all regions of Saudi Arabia. To most of the main cities like Dammam, Riyadh, Khobar, Jubail, Jeddah, Makkah, Madinah, Al Ahsa, Hail, Tabuk and Abha we will deliver within 3 working days. If you need more details about the delivery time to other cities or remote areas please contact us.

 

Prices

Orders over SR1500 are shipped for free. Below is the price breakdown for orders below that:

 

ekuep-shipping-prices

Tracking:

We will send you a tracking number which you can use to verify the order status online. Optionally, we will provide a mobile number of the representative who will be in charge of delivering the order to you.

 

If missing or damage occurs  

Although great care is taken while packing, damage does occur occasionally during transit. To help us claim the damage and speed up the reimbursement process we strongly advise that you perform the following steps:

 

  • Unpack the item in front of the driver and check it as best as you can.

  • Sign on the delivery receipt only after checking the product.

  • Always take photos of any damage.

  • Do not throw away any of the original inner or outer packaging.

  • Call the customer service directly after discovering the problem. Please have your order number available so that we can assist you as quickly as possible.

 

Cancelling the order:

If you want to cancel your order please contact the customer service. However, items that have already been processed for shipping will be dealt with as a return. Please visit “Return” page below for more information.

 

*Delivery During Eid Holidays*

Due to limited availability of shipping services, any orders will be placed three days before the vacation, will be delivered three days after the vacation.

Shipping & Delivery outside KSA:

We deliver to all GCC countries such as Kuwait, Bahrain, Qatar, Oman, UAE. Below are the prices

Store Pickup: You can choose store pickup option, but it will be available for pickup once you receive an email that the order is ready for pick up which will be within 3 days of placing the order. Instant Store Pickup is not available.
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